Frequently Asked Questions / Shipping & Order Fulfillment


COVID19 Shipping Effect

  • Shipping taking longer than usual (7-10 business days)
  • We are diligently working at the most expedient pace as possible to get you your gear. Please bear with us as we get your package to you.
  • Any more questions? email us @ :

My item was damaged upon delivery. What do I do?

  • Take picture of damaged goods.
  • Contact us within 48 hour of noticing damaged goods.
  • message our  "contact us" page for a resolution.

How long does it take for items to be shipped? 

  • If you selected US shipping expecting goods to reach home within 3-5 business days.
  • International shipping 7-12 business days depending on the country. 

My order says delivered, but it hasn't. What do I do?

  • This happens from time to time as the carrier may have prematurely marked the package "delivered" before its arrival or delivered to the wrong location. We recommend checking with your neighbors and local postal office first. If it's not found within 3 days after marked "delivered" please contact us. 

Want more help? email us directly: